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Environment where the problem occurred
Operating System (Required)
e.g., Windows 11, iOS 17, Android 14
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App version (required)
e.g.: 1.19.222 (265)
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For web-related browser and version errors, please enter the browser and version you are using.
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Internet connection status and carrier
examples: Wired (LG), Wi-Fi (KT), LTE (SK), Hotspot, etc.
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Time the problem occurred
Time of Error:
Please enter the exact date and time the error occurred.
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Detailed explanation of the problem
Problem Situation Description:
Please describe in detail the situation in which the error occurred and the symptoms.
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Please enter the exact content of the error message displayed on the error message screen.
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Please explain in detail the actions performed immediately before the error occurred and the situation .
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Please explain in detail the step-by-step method
to reproduce the error.
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If possible, please attach a screenshot or video of the error screen .
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Other additional information
Please explain the extent of the impact of the affected range error.
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Temporary Solution
If there is a temporary solution available, please explain it.
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Other Notes:
Please provide additional information regarding other errors.
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